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SwiftSend Case Studies

Eastman Credit Union  Electronic Document Delivery Use Spreads Like Wildfire

With their expansion to multiple-states, the Tennessee-based Eastman Credit Union faced new challenges, including the delivery of closing documents. Using local couriers was too expensive and too inefficient. Standard e-mail, which is inherently not secure, was not a viable option for sending confidential client information. Instead, Eastman turned to SwiftView's SwiftSend electronic document delivery—a secure, timesaving, and cost-effective solution. And because it is easy to use, works with many different loan origination system, and offers many value-added features, use of SwiftSend is quickly expanding throughout the Eastman Credit Union organization.   Learn More

Action Mortgage Company  Going Paperless from Start to Finish

As their services were expanding, Action Mortgage Company's representatives knew they needed to streamline their cycle time with minimal risk and virtually no expenditures for hardware and software. After a thorough analysis of their internal business processes, Action determined that the simplest way to increase efficiency would be to prevent paper from getting into their system at the front end. But that was just the start. Action has gradually added other SwiftSend business process solutions to address unnecessary paper and costs at every point in their loan process.   Learn More

American Home Bank Efficiencies Cascade as eLoanFolder Spreads Within American Home Bank.

When American Home Bank wanted to go paperless for their entire underwriting process, they wanted a solution that was easy to implement and would not disrupt their current process or require help from their IT department. They found their solution in SwiftSend eLoanFolder. With eLoanFolder, they do the same exact processes, just no paper. Each underwriter has an eFolder that only they can access, fax and upload into. No more lost or misfiled faxes. eLoanFolder also solves their problems with security, efficiency, audit trails, and investor delivery.  Learn More

Bank of Blue Valley Lowering the Cost of Disclosure Delivery and Prospect Commitment.

With an increasingly national scope due to the success of their mortgage website, Bank of Blue Valley realized the cost of over-nighting three-day disclosures and applications to uncommitted borrowers had become more and more of an issue. When they heard about SwiftSend's new eDisclosures™ Service, they realized it might get disclosures and the 1003 in prospects' hands even faster than overnight, and at considerably lower cost. In particular, the cost of sending to prospects who never become borrowers could be cut drastically.  Learn More

Stonecreek Funding Converting Phone and Internet Applicants to Borrowers, Quickly and Inexpensively.

Denver-based mortgage banker Stonecreek Funding gets most of their retail leads from the Internet or direct marketing to realtors. Many of the leads were homeowners or new home purchasers "browsing" for a loan. The challenge was to cost-effectively convert these "browsers" to "borrowers." SwiftSend's eDisclosures secure electronic disclosures delivery service provided the answer. With eDisclosures, Stonecreek can securely deliver disclosures to borrowers immediately, while their interest is strong, often times while the borrower is still on the phone with the loan officer. Stonecreek is now seeing a very high yield in converting applicants to borrowers.  Learn More

Fremont Bank Automating Quality Control Reduces Risk, Increases Customer Satisfaction

When Fremont Bank - one of the oldest and largest independently owned banks in the San Francisco Bay area - wanted to automate quality control processes, the organization turned to SwiftView, Inc. and its SwiftSend LoanDocs Web-based document delivery solution. SwiftSend's Quality Control Plus feature set provided Fremont Bank with quality assurance options for internal review of documents before electronically sending to final recipients. This enabled Fremont to cut QC processing time by 20-30 percent...and helped managers identify areas that needed improvement.  Learn More

American Title, Inc. Making "Service without Boundaries" Work

American Title's slogan is "Service without Boundaries." With its vast network of independent vendors, American Title is able to offer products and services in every county in the nation. That commitment brings many challenges. One of the main ones was how to securely, quickly and efficiently deliver documents to notaries around the country. After careful analysis, American Title management purchased and implemented SwiftSend LoanDocs in mid 2004. Now they can provide "Service without Boundaries" even on same day closings, anywhere in the country.  Learn More

National Bank Bridging the Distance Between You and Your Customers

National Bank faced particular challenges in addressing the needs of its customers in the military. Homebuyers and sellers are often based outside of the United States, where "express" mail delivery can take weeks instead of days because regardless of where the serviceperson is stationed, the package must go through Europe. Faxing wasn't any more reliable and email didn't work for a variety of reasons. It quickly became clear that SwiftSend LoanDocs was the best way to reach anyone in the mortgage process who is out of the area. As a result of using SwiftSend, they were able to cut closing time for its overseas military customers in half.  Learn More

Mortgage Lenders Network USA, Inc. SwiftSend solves reliability and IT support issues, doubles savings

Mortgage Lenders Network USA, Inc. (MLN) sought outside help in order to improve efficiency with respect to its electronic document delivery service. As a national residential mortgage Lender, MLN utilizes the services as a major part of its operations. SwiftSend's team of technical experts and support staff quickly customized and implemented a program that accommodated the company's rapidly increasing loan volume. Additionally, the new program required little or no support from MLN's IT staff.  Learn More

America First Credit Union  Saving valuable time and money…not to mention paper

AFCU was looking for a way to send closing documents that was secure, easy to understand, easy to use, and easy for recipients to utilize. They found that SwiftSend met all their needs and enabled title companies to receive the closing packages almost instantaneously. AFCU had initially considered sending encrypted PDF e-mail attachments for their closings, but found it would take too much time to train staff to create the PDF files, encrypt them and send them. Now, over half of their loan closing packages are delivered via SwiftSend.  Learn More

PlainsCapital McAfee Mortgage  Accelerating closing times without sacrificing security

McAfee was uncomfortable with the lack of security when emailing certain confidential documents. Emailing was also not an easy process. They took advantage of the free trial and noticed immediately that SwiftSend “took virtually no time to set up” and saw how easy SwiftSend was to use. SwiftSend's high security and unique features, such as the online Outbox, ability to preview documents, and a verifiable return receipt, sealed the decision.  Learn More

Mission Hills Mortgage  Ease of Use Leads to Efficiency

Mission Hills knew that paper systems were on their way out and had begun to look at electronic delivery technologies. When they compared systems, only one had a preview feature, which was deemed critical to the process. In the end, their LOS recommended SwiftSend.  Learn More

Trustmark Mortgage Services User-Friendly Electronic Document Delivery

"We are extremely pleased with SwiftSend. It is becoming a lifesaver for our closers. With the increase in volume due to refinances, we have been able to shorten the time it takes to get packages to our attorneys or title companies."   Learn More

Cornerstone Mortgage  Maintaining Quality Through Easy Electronic Previews

Cornerstone needed faster transmission of closing packages, with no impact on network configuration, and no involvement of the IT department. The solution also had to preserve the sense among document recipients that the papers were prepared by the loan-originating bank, not Cornerstone Mortgage, the third party service provider. SwiftSend met the critera.  Learn More

Republic Mortgage:  Getting more bang for your buck

Republic needed a system that gave them more than electronic doc delivery and could be implemented easily and fast. They found it with SwiftSend plus more. SwiftSend provided both secure transmission and verifiable return receipts that were easily accessible to senders. Republic also liked SwiftSend’s small document file size, the support for receivers, the true representation of documents on the print side, and the ease of use. Implementation went without a hitch.  Learn More

Gateway Installation   Gateway installation enhances workflow, reduces IT stress

Their old electronic document delivery service created headaches for the IT department. One of the many challenges was that the LOS’ specialized fonts did not transfer when documents were sent to and printed at remote locations. SwiftSend solved the problem by capturing the fonts and embedding them into the data stream. Another challenge was mistyped email addresses always required technical assistance. Senders simply could not view a document’s status. So, IT was forced to review large log files to verify whether or not a document had been delivered. SwiftSend solved this with its powerful, easy-to-use Outbox user interface for each document processor, which displays sent documents, including the time and date they were viewed by the recipient, comments and other delivery information. The Outbox also eliminates the need to reload documents for sending to another address. The former electronic doc delivery service simply couldn’t match the features and reliability of SwiftSend.  Learn More

One Choice Mortgage  Speed + accuracy = happy customers

Paper mortgage documents, created on computers, printed, assembled, and then couriered or express mailed to the closing, had the distinct disadvantage of taking anywhere from a few hours to a few days to arrive. One Choice needed a quick solution. They chose SwiftSend for its speed, friendly technical support, its high level of security, the verifiable return receipt, and inherent document accuracy, SwiftSend fulfilled all of One Choice’s requirements. One Choice now sends over 90% of its documents via SwiftSend, eliminating almost all of the wasteful printouts, copies and overnight shipping. Learn More