Description of Our Support

SwiftSend Supports You -- and your recipients!

SwiftSend provides friendly 800-number and email support to you as well as to your recipients - so you can get on with your work.  After switching to SwiftSend, one large customer found that their document delivery support calls dropped from about 30% of all electronic deliveries (using email attachments) to nearly zero.

SwiftSend's ease of use means you need less support than with other products or services

First, SwiftSend is fundamentally trivial to use - if it were not, it wouldn't survive.  Second, SwiftSend is designed so that loan creators can quickly see and fix their own problems.  SwiftSend's unique Outbox makes the difference.  The Outbox is where creators of closing packages can see when and if a recipient received the document, delete an incorrect email address, add a new or corrected email address, and more.  It's easy and it means less support for both your IT department and our tech support staff.

One of the most normal problems in electronic delivery is mistyped or mistaken recipient email addresses.  Other services require your IT department to become involved because either document creators cannot see the problem and/or they cannot fix it themselves except by completely delivering again.

SwiftSend trains senders of documents

We provide live phone training for your document creators.  SwiftSend operation is simple, a 10-15 minute walkthrough often helps users get started and gives them a thorough understanding of the Outbox.  We specifically show users how to use the Outbox so that they can immediately observe and fix problems like mistyped recipient email addresses - without IT support.

SwiftSend trains managers and supervisors

SwiftSend also recommends a special training for anyone who will be a Workgroup Administrator, including both IT staff and processing supervisors.  This 20-minute training shows administrators what reports are available to them, how to access document creators' Outboxes and how to establish workgroup settings.

SwiftSend trains document recipients

While most recipients have no trouble with SwiftView's simple setup process for viewing and printing - it's so simple some don't even notice they've done it! - SwiftSend will gladly walk recipients through the receipt of their first document package, including how to install the viewer, view documents and print.  Actually seeing it in action once is all that they require.  And it only takes a few minutes.

SwiftSend works to continually improve technical support

SwiftSend spends a lot of time trying to make tech support easier, so users can find out what they need to know faster.  For instance, we recently added links on loandocs.swiftsend.com to a SwiftSend email form that the user completes before sending to tech support.  The user can add notes to the form.  Tech support gets the details that help them answer the question thoroughly and completely.