Service Excellence

When you use SwiftSend, you get more than electronic document delivery; you get a service provided by a company that takes evolving technology seriously and strives to be the premier electronic document delivery solution. By using SwiftSend, you use a delivery service that is backed by a knowledgeable, highly experienced staff that understands the importance of delivering your documents quickly and securely.

Combining technology and service is not easy, so how do we do it? Simple, the products and services we offer are 100% ours! We designed them and we built them—which means a dramatic difference for the end-user. And because we do not license components, we are able to focus on service and adding new features to meet your changing needs.

Your needs are paramount to the SwiftSend team. We pay attention to you and your issues, and strive to make every experience with SwiftSend a positive one. We start with a team of Regional Account Managers that understand your business’s needs because they’ve walked in your shoes! The SwiftSend Regional Account Managers know the mortgage industry and have over 100 years of experience in a variety of companies and positions.

Training & Professional Services

Service by our sales team is enhanced by a Training Department that has over a quarter century of mortgage experience. Our training specialists provide tailored training to all of your company’s SwiftSend users and workgroup administrators, ensuring that your team gets off on the right foot.

When your company has a special technical or process issue, our dedicated program management staff comes through. We offer personalized, competent attention to your needs by a team with over 40 man-years of technical and project management experience.

Experienced support available when you (and your recipients!) need it

While we are continuously improving technology to reduce the need for technical support, we know there may be a time when you-or your recipients-have a question or need assistance. You can expect quick, courteous answers from a team of SwiftSend experts that are stationed near our management team and development staff.

Even more important, we're there for you-by telephone or email-when your business needs us most! Friendly SwiftSend support specialists are ready to help you 24 hours per day, 7 days per week. SwiftSend's technical support staff directly answers telephone calls and actively monitors the tech support email inbox Mon - Fri, 5 AM - 7 PM Pacific Time, except some national holidays.

During all other hours, including all weekends and holidays, our support staff members will return telephone calls within 30 minutes to users that leave a message in the tech support voice mailbox. Typical response time is less than 15 minutes. Technical support staff members check email at least twice every 24-hours on weekends and holidays. Please be sure to leave your telephone number when calling or emailing.

Superiority Is No Accident

SwiftSend is superior because our staff is simply the best in the business! Our company’s success is built on a foundation of experience that others can’t compete with: 200+ man-years of development experience, 40+ man-years of technical and project management experience and 110+ man-years of mortgage experience. We encourage you to compare our expertise to any of our competitors; you’ll see that no other company comes close!

We take service excellence very seriously, that’s why we have invested in technology and an experienced staff. To the SwiftSend Team, service excellence is more than a motto on a wall; it is our way of doing business.